BT999 Privacy Policy

1. About This Policy

This Privacy Policy applies to the bt999 platform, including the website at bt999.plus, the bt999 Android app (APK), the iOS Progressive Web App (PWA), and any related services. It describes how bt999 collects, uses, stores and protects the personal information of registered players and visitors from Pakistan and elsewhere.

By registering on bt999 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions. If you have any questions about how we handle your data, contact the support team at [email protected] before registering.

2. Information We Collect

bt999 collects personal information only when it is necessary to provide the services you have requested. The categories of information we collect are as follows:

2.1 Registration Information

When you create a bt999 account, we collect the information you provide during the registration process, which typically includes:

• Full name
• Date of birth (to verify you are 18 or above)
• Email address
• Mobile number
• Username and password (password stored in encrypted form)
• Country of residence

2.2 Identity Verification Information

When bt999 requests identity verification — typically before processing a first withdrawal or where required for fraud prevention — we may ask you to provide:

• A copy of a valid government-issued identity document (such as a CNIC or passport)
• Proof of payment method (such as a screenshot showing your JazzCash or Easypaisa account number matching your registration details)
• A selfie or proof-of-life photograph in some cases

These documents are used solely for verification purposes. They are stored securely and are not shared with third parties except where required for fraud prevention or legal compliance.

2.3 Transaction and Financial Information

bt999 records information related to your deposits and withdrawals, including the amounts, payment method used (JazzCash, Easypaisa, Raast, bank transfer, cards), timestamps and transaction reference numbers. We do not store full card numbers or mobile wallet PINs — payment processing is handled by secured third-party payment processors.

2.4 Gaming and Betting Activity

We maintain records of your gaming activity on the platform. This includes bet histories, game session data, winnings, losses, bonus claims and any other activity that occurs within your bt999 account. This information is used to operate your account, resolve disputes, detect fraud and improve the platform.

2.5 Technical and Device Information

When you access bt999, we automatically collect certain technical information including your IP address, device type, operating system, browser type, and the pages you visit on the platform. This information is used for security monitoring, fraud detection and platform analytics.

2.6 Communications

If you contact bt999 support — via live chat or email — we retain records of those communications. This allows us to provide consistent support and maintain a history of account-related queries.

3. How We Use Your Information

bt999 uses the personal information it collects for the following specific purposes:

Purpose	Data Used	Basis
Creating and managing your account	Registration info, identity documents	Contract performance
Processing PKR deposits and withdrawals	Transaction data, payment method info	Contract performance
Identity verification and age checks	ID documents, date of birth	Legal obligation
Fraud prevention and security monitoring	IP address, device info, transaction data	Legitimate interest
Customer support and dispute resolution	Communications, account history	Contract performance
Platform improvement and analytics	Technical data, gaming activity	Legitimate interest
Sending account notifications and updates	Email address, mobile number	Contract performance
Responsible gaming monitoring	Gaming activity, deposit patterns	Legitimate interest

bt999 does not use your personal information for purposes beyond those listed above without your consent or a valid legal basis for doing so.

4. Payment Data and PKR Transactions

All financial transactions on bt999 are processed in Pakistani Rupees (PKR). bt999 works with trusted third-party payment processors to handle deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, debit/credit cards and other supported mobile wallets.

4.1 What bt999 Stores

bt999 retains transaction records including amounts, dates, payment methods used and transaction reference IDs. These records are necessary for account management, dispute resolution and financial record-keeping. bt999 does not store complete card numbers, CVV codes or mobile wallet PINs.

4.2 Payment Processor Security

Payment processors used by bt999 operate their own security and privacy practices. When you complete a deposit via JazzCash or Easypaisa, for example, the sensitive payment credentials you enter are handled directly by those services under their own security protocols. bt999 receives only a transaction confirmation and reference from the payment processor.

4.3 Third-Party Payment Verification

Where deposits are flagged for review — for example, where a payment source does not match the registered account holder — bt999 may request additional verification. During this process, we may share limited transaction reference information with the relevant payment provider to confirm the source of funds. No sensitive financial credentials are shared in this process.

5. Sharing Your Information

bt999 does not sell, rent or trade your personal information. We share your data only in the limited circumstances described below:

5.1 Payment Processors

To process your PKR deposits and withdrawals, bt999 works with payment processors for JazzCash, Easypaisa, Raast and other supported methods. These processors receive only the minimum information necessary to complete the transaction and are bound by their own data protection obligations.

5.2 Identity Verification Providers

Where bt999 uses a third-party identity verification service to check documents such as CNICs or passports, your identity documents may be processed by that service. These providers are selected for their security standards and are not permitted to use your documents for any purpose beyond verification.

5.3 Fraud Prevention Services

bt999 uses fraud detection tools that may process technical information such as IP addresses and device fingerprints to identify suspicious activity and protect all players on the platform. This processing is carried out on the basis of our legitimate interest in maintaining a secure gaming environment.

5.4 Legal Requirements

bt999 may be required to share your personal information in response to a valid legal request, court order or where necessary to protect against fraud, illegal activity or a security threat. We will share only the information that is strictly necessary for the legal purpose in question.

6. Cookies and Tracking Technologies

bt999 uses cookies and similar technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the platform. The cookies bt999 uses fall into the following categories:

6.1 Essential Cookies

These cookies are necessary for the platform to function. They keep you logged into your bt999 account during a session, maintain your session security, and remember basic preferences such as your selected language. Without these cookies, some platform features will not work correctly.

6.2 Analytics Cookies

bt999 uses analytics tools to understand how players navigate and interact with the platform — for example, which pages are visited most, where players drop off during registration, and which games are most popular. This data is aggregated and anonymised. It is used solely to improve the platform experience.

6.3 Security Cookies

Security cookies help bt999 detect unusual login activity, multiple account attempts from the same device, and other indicators of fraud or abuse. These cookies are part of our commitment to protecting all players on the platform.

6.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling essential cookies may affect your ability to log in or use certain features of the bt999 platform. bt999 does not use cookies to track your activity on websites unrelated to bt999.

7. Data Security

bt999 takes data security seriously. The following technical and organisational measures are in place to protect your personal information:

• SSL/TLS Encryption: All data transmitted between your device and bt999 is encrypted using 256-bit SSL/TLS protocols.
• Password Hashing: Account passwords are stored using industry-standard cryptographic hashing — your actual password is never stored in plain text.
• Access Controls: Personal data is accessible only to bt999 staff who require it to perform their duties. Access is logged and monitored.
• Secure Infrastructure: Platform servers are hosted in secure data centres with physical and digital access controls.
• Fraud Monitoring: bt999 operates automated systems to detect unusual account activity, login attempts from new devices, and suspicious transaction patterns.

While bt999 takes every reasonable precaution to protect your data, no online system can guarantee absolute security. You also have a responsibility to protect your own account by choosing a strong password, not sharing your login credentials, and logging out when using shared devices.

8. Data Retention

bt999 retains your personal data for as long as is necessary to fulfil the purposes described in this policy. The general retention periods are as follows:

• Active account data: Retained for the full duration your account remains open and active on the platform.
• Transaction records: Financial transaction records are retained for a minimum of five years for fraud prevention and record-keeping purposes.
• Identity verification documents: Retained for a minimum of five years following account closure, in line with standard financial services practice.
• Support communications: Retained for a minimum of two years to support dispute resolution and quality assurance.
• Closed account data: Following account closure, personal data is retained for the applicable retention periods above before being securely deleted or anonymised.

When data is no longer required, bt999 deletes it using secure deletion methods or anonymises it so that it can no longer be linked to you as an individual.

9. Your Rights

As a bt999 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the bt999 support team at [email protected].

9.1 Right of Access

You have the right to request a copy of the personal information bt999 holds about you. We will provide this information within a reasonable timeframe following your request and identity verification.

9.2 Right to Correction

If you believe that any personal information bt999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections such as updating your contact number or email address can be made directly through your account settings.

9.3 Right to Deletion

You may request the deletion of your personal data. Note that bt999 is required to retain certain financial and identity records for a minimum period as described in the retention policy above. Deletion requests will be actioned to the fullest extent possible within these constraints.

9.4 Right to Restrict Processing

In certain circumstances, you may request that bt999 restrict the processing of your personal data — for example, while a correction request is being reviewed. During a restriction period, bt999 will continue to store your data but will not process it for other purposes.

9.5 Account Closure

You may request closure of your bt999 account at any time by contacting support. Prior to closure, any pending withdrawals will be processed to your registered payment method and any active wagering requirements noted. Following closure, your data will be retained for the periods described in Section 8 before deletion.

10. Children's Privacy

The bt999 platform is strictly intended for adults aged 18 and above. bt999 does not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered on bt999, please contact the support team immediately. Any account identified as belonging to a person under 18 will be closed and the data deleted as promptly as possible.

bt999 uses date of birth verification at registration and may request documentary proof of age at any time. This is part of our commitment to responsible gaming and the protection of minors.

11. Updates to This Policy

bt999 may update this Privacy Policy from time to time to reflect changes in platform operations, payment methods, legal requirements or industry best practices. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

Where changes are significant, bt999 will notify registered players by email or through an in-platform notification. Your continued use of the bt999 platform after a policy update constitutes your acknowledgement of the revised terms. If you disagree with an update, you may request account closure and withdrawal of your balance by contacting support.

12. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the way bt999 handles your personal data, please get in touch with the support team:

• Email: [email protected]
• Live Chat: Available 24/7 within the bt999 platform
• FAQ: Visit our FAQ page for answers to common questions

The bt999 support team is available around the clock and can assist with data access requests, correction requests, cookie queries and any other privacy-related concerns. For Pakistan players, support is available in English and familiar with local payment methods including JazzCash and Easypaisa.